Not able to buy connects

[Mungurul A]

Is there another way to buy connect when i have no mastercard? 

[Aleksandar D]

Hi Mungurul,

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

Thank you.

[Dharamvir S]

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

[Aleksandar D]

Hi Dharamvir,

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

Thank you.

[Eve F]

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

[Aleksandar D]

Hi Eve,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Ravi P]

I'm unable to buy connects using my visa debit card or PayPal.

[Goran V]

Hi Ravi,

One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.

[Ajaykumar R]

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.

[Goran V]

Hi Ajaykumar,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.