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Re: Can i use other person's MasterCard to buy connects?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
131 of 1,112

Hi Mungurul,

 

Unfortunately no, when adding a payment method the account needs to be issued on your name or your name listed as a beneficiary name. 
But for billing methods, you can add a billing that is issued on another method. Thank you.


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Active Member
Mungurul A Member Since: Jul 21, 2019
132 of 1,112

Is there another way to buy connect when i have no mastercard? 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
133 of 1,112

Hi Mungurul,

 

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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Dharamvir S Member Since: Jul 1, 2019
134 of 1,112

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
135 of 1,112

Hi Dharamvir,

 

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

 

Thank you.

~ Aleksandar
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Eve F Member Since: Jun 3, 2018
136 of 1,112

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
137 of 1,112

Hi Eve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ravi P Member Since: Jul 16, 2019
138 of 1,112
I'm unable to buy connects using my visa debit card or PayPal.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
139 of 1,112

Hi Ravi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.


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Active Member
Ajaykumar R Member Since: Aug 22, 2019
140 of 1,112

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.

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