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Re: Cant Buy Connects - From India

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
151 of 1,549

Hi Mungurul,

 

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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Dharamvir S Member Since: Jul 1, 2019
152 of 1,549

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
153 of 1,549

Hi Dharamvir,

 

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

 

Thank you.

~ Aleksandar
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Active Member
Eve F Member Since: Jun 3, 2018
154 of 1,549

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
155 of 1,549

Hi Eve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ravi P Member Since: Jul 16, 2019
156 of 1,549
I'm unable to buy connects using my visa debit card or PayPal.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
157 of 1,549

Hi Ravi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.


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Ajaykumar R Member Since: Aug 22, 2019
158 of 1,549

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
159 of 1,549

Hi Ajaykumar,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Active Member
Md Tamjid H Member Since: Aug 24, 2019
160 of 1,549

Hello,

I am unable to buy new connects usiny my Mastercard. The card is active  and have enough amount in balance. It shows the following error everytime I try:-

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I solve this?

Thanks.
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