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Re: Cant Buy Connects - From India

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Active Member
Eve F Member Since: Jun 3, 2018
171 of 1,856

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
172 of 1,856

Hi Eve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Ravi P Member Since: Jul 16, 2019
173 of 1,856
I'm unable to buy connects using my visa debit card or PayPal.
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Goran V Moderator Member Since: Mar 24, 2017
174 of 1,856

Hi Ravi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.


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Active Member
Ajaykumar R Member Since: Aug 22, 2019
175 of 1,856

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
176 of 1,856

Hi Ajaykumar,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Md Tamjid H Member Since: Aug 24, 2019
177 of 1,856

Hello,

I am unable to buy new connects usiny my Mastercard. The card is active  and have enough amount in balance. It shows the following error everytime I try:-

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I solve this?

Thanks.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
178 of 1,856

Hi Md,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Arslan A Member Since: Apr 2, 2017
179 of 1,856

Hey,

 

I am new on Upwork. I want to upgrade to Plus Account as i am new and does not have any balance, so wanted to add a billing method to purchase connects. I unable to add my DEBIT CARD as billing method. Does Upwork only accept CREDIT CARDS? or a debit card is also acceptable? can i use my SKRILL account as billing method? as Paypal is not active in my country. Please suggest what to do i need more connects to get a job on upwork. Help needed.

 

Thanks,

Arslan

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
180 of 1,856

Hi Arslan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

To learn more about acceptable billing methods for paying memberships please read this help article.

 

Let us know if the issue persists. 

 

Thank you.


~ Bojan
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