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Re: Cant Buy Connects - From India

Moderator
Goran V Moderator Member Since: Mar 24, 2017
181 of 1,938

Hi Ajaykumar,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Active Member
Md Tamjid H Member Since: Aug 24, 2019
182 of 1,938

Hello,

I am unable to buy new connects usiny my Mastercard. The card is active  and have enough amount in balance. It shows the following error everytime I try:-

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I solve this?

Thanks.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
183 of 1,938

Hi Md,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Arslan A Member Since: Apr 2, 2017
184 of 1,938

Hey,

 

I am new on Upwork. I want to upgrade to Plus Account as i am new and does not have any balance, so wanted to add a billing method to purchase connects. I unable to add my DEBIT CARD as billing method. Does Upwork only accept CREDIT CARDS? or a debit card is also acceptable? can i use my SKRILL account as billing method? as Paypal is not active in my country. Please suggest what to do i need more connects to get a job on upwork. Help needed.

 

Thanks,

Arslan

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
185 of 1,938

Hi Arslan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

To learn more about acceptable billing methods for paying memberships please read this help article.

 

Let us know if the issue persists. 

 

Thank you.


~ Bojan
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Active Member
Mahwish A Member Since: Aug 16, 2019
186 of 1,938
Hello,
I cannot buy connect with my master card. Evry time i make purchase it fails. Please help me regarding this issue.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
187 of 1,938

Hi Mahwish,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please double check with your bank about this or add another billing method.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.

 

Thank you!


~ Bojan
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Active Member
Inderjit S Member Since: Sep 18, 2016
188 of 1,938

i tried to add billing method ,but unfortunately not able to add 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
189 of 1,938

Hi Inderjit,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Ace Contributor
Saleem A Member Since: Nov 28, 2018
190 of 1,938

Not able to add or verify a single/multiple billing methods.

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