Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 27, 2019 05:28:05 AM by Goran V
Hi Saleem,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 27, 2019 01:24:53 PM by Sunita D
Hi,
Last time, I have added my Debit Card - Visa card as Billing Metod but Giving error "Your payment could not be processed. Please choose an alternate payment method or retry again later."
Now I have updated my Debit Card to Master Global card but still giving the same error and same error given while adding my Paypal Account.
Please help me to update my billing using Debit Card.
Thanks & Regards
Aug 27, 2019 02:13:10 PM by Bojan S
Hi Sunita,
I'm sorry to hear that you're experiencing the trouble with updating your billing method. We'll have one of our agents reach out to you via support ticket to assist you with your concern.
Thank you for reaching out to us.
Aug 27, 2019 09:40:56 PM Edited Aug 27, 2019 10:58:19 PM by Avery O
**edited for Community Guidelines**
Aug 27, 2019 11:02:32 PM by Avery O
Hi Ranjeet,
Could you please confirm the billing method you were trying to add to upgrade your membership plan to Freelancer Plus?
Aug 27, 2019 11:40:40 PM by Goran V
Hi Ranjeet,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Aug 28, 2019 09:14:28 AM by Nishi M
Aug 28, 2019 10:22:08 AM by Bojan S
Hi Pragati,
We'll have one of our agents reach out to you via support ticket to assist you with adding your billing method.
Thank you for reaching out to us.
Aug 28, 2019 09:33:53 AM by Piera A
Aug 28, 2019 10:32:05 AM by Bojan S
Hi Piera,
You can use a balance on Upwork account to buy Connects. To learn more about acceptable billing methods for paying memberships please read this help article.
Thank you!
Aug 29, 2019 12:41:43 AM by Goran V
Hi Alice,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Aug 29, 2019 06:30:10 AM by Nishi M
Aug 29, 2019 06:42:47 AM by Goran V
Hi Nishi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Aug 31, 2019 07:55:06 AM by Vinod K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Aug 31, 2019 08:10:36 AM by Aleksandar D
Hi Vinod,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 3, 2019 07:08:34 AM by Samuel A
Hi,
Ive been trying for days to upgrade to Freenlance Plus, but the payment with PayPal wont go through, I have money in my bank account, so I dont understand the problem. I need help!
Sep 3, 2019 08:25:52 AM by Bojan S
Hi Samuel,
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Thank you!
Sep 5, 2019 01:54:35 AM by Abbas R
Sir, facing the same issue. Bank says my debit card is clear for online payments but Upwork says payment is declined. How to resolve the issue?
Sep 5, 2019 02:02:59 AM by Goran V
Hi Abbas,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Sep 5, 2019 05:12:47 AM by Vishal S
I am unable to buy connects it says Your payment could not be processed. Please choose an alternate payment method or retry again later. can you tell me how to buy connects?
Sep 5, 2019 05:16:59 AM by Goran V
Hi Vishal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 5, 2019 08:39:29 AM by Khurram A
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
kindly help, using visa card
Sep 5, 2019 09:40:03 AM by Bojan S
Hi Khurram,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Sep 6, 2019 12:36:08 PM by Bojan S
Hi Santanu,
We'll have one of our agents reach out to you via support ticket to assist you with setting up your billing method for connects purchasing!
Thank you for reaching out to us.
Sep 6, 2019 12:36:33 PM by Sajjad H
i have debit card , i need one checkout system currently for upgrade my membership plan free to plus. but currenlty when i am trying to add debit card it , your billing system required to save it for subscrption ,but my finacial isntitutions no longer support about ruccring payment or subscptions.they are offering only one pyment method which is one checkout system without saving card detail.
So if you can help me in this case by accordingly ,
Best Regards
Sajjad hussain
Sep 6, 2019 02:17:46 PM by Bojan S
Hi Sajjad,
Currently, by design in order to upgrade Membership, the freelancer will have to add a billing method to their account and save it.
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
To learn more about acceptable billing methods for paying memberships please read this help article.
Thank you.
Sep 9, 2019 10:39:08 AM Edited Sep 9, 2019 10:45:41 AM by Waqas A
I want to buy more connects and for this, I added my Visa card details. I got a success message after adding it in the billing method but when I tried buying connects then the error appeared as mentioned in the subject line.
Please resolve this issue occurring at my end. I have tried doing so by using different browsers and also trying in incognito modes too of google chrome and Mozilla firefox but the issue persists.
Note: I have been using it for many other international transactions but it's not working out here.
Best,
Waqas
Sep 9, 2019 10:41:50 AM by Ramesh Kumar K
I think the problem is with your Visa card.
Is that a credit card or debit card? Is that been enabled to use online / international transactions?
Sep 9, 2019 10:46:59 AM by Waqas A
I have a debit card and it is being used in other international transactions for shopping etc. not working out here.
Sep 9, 2019 11:26:18 AM by Bojan S
Hi Waqas,
We'll have one of our agents reach out to you via support ticket to assist you with connects purchasing.
Thank you for reaching out to us.
Sep 11, 2019 08:42:42 AM by Manisha S
I have tried everything but it is still showing me this error. Kinldy help, I need to buy credits. I have already added a billing method.
Sep 11, 2019 09:52:10 AM by Bojan S
Hi Manisha,
We'll have one of our agents reach out to you via support ticket to assist you with your concern!
Thank you for reaching out to us.
Jul 12, 2020 03:01:17 PM by Joanne P
Hi Marvic,
I checked, and it looks like your bank rejected the transaction. Please contact your bank so that they can assist you further. Thank you.
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