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Re: Upwork Not Letting Me Add Connects

Active Member
George R Member Since: Jul 30, 2019
431 of 3,786

cant buy connects with credit card after entering card info page stays blank?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
432 of 3,786

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
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Active Member
Sumeet R Member Since: Mar 13, 2019
433 of 3,786

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

Moderator
Goran V Moderator Member Since: Mar 24, 2017
434 of 3,786

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Sumeet R Member Since: Mar 13, 2019
435 of 3,786

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
436 of 3,786

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
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Active Member
Samantha W Member Since: Aug 1, 2019
437 of 3,786

Hi,

 

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

 

I am attempting to purchase more connects and it will not let me.  

 

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

 

I NEED help!  Someone! Anyone!

 

Blessings,

Sammy Jo

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
438 of 3,786

Hi Samantha,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Austeja Z Member Since: Sep 10, 2019
439 of 3,786

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
440 of 3,786

Hi Austeja,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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