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Re: Upwork Not Letting Me Add Connects

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
421 of 3,364

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
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Active Member
Samantha W Member Since: Aug 1, 2019
422 of 3,364

Hi,

 

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

 

I am attempting to purchase more connects and it will not let me.  

 

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

 

I NEED help!  Someone! Anyone!

 

Blessings,

Sammy Jo

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
423 of 3,364

Hi Samantha,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Austeja Z Member Since: Sep 10, 2019
424 of 3,364

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
425 of 3,364

Hi Austeja,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Earl Oliver C Member Since: Jul 21, 2019
426 of 3,364

Having the same problem too, I was able to buy connects just yesterday and now it can't.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
427 of 3,364

Hi Earl Oliver,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Diogenes M Member Since: Aug 2, 2019
428 of 3,364

Hi

I want to verify my credit card but there is no option.

What should I do?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
429 of 3,364

Hi Diogenes,

 

Looks like you card was successfully verified. Please let us know if you experience any issues with using it.

 

Thank you.


~ Bojan
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Vikram K Member Since: Jun 26, 2019
430 of 3,364

I can not add paypal, can not add any bank account , can not add debit card, upwork is not accepting any payment method. I can not understand why they forcing us to use credit card ??
Also there is no help im getting. Hope Upwork support will wake up 

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