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Re: Unable to buy connects, Payment was declined

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
321 of 2,829

Hi Abhishek,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!


~ Bojan
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Active Member
Kash B Member Since: Jul 25, 2019
322 of 2,829

Hi Talha,

 

Did you see this article on how to verify payment?

 

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

 

Thanks,

Kash

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Active Member
Talha A Member Since: Apr 18, 2019
323 of 2,829

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

 

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
324 of 2,829

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
325 of 2,829

Hi there,

 

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

 

-Dhaval G.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
326 of 2,829

Hi Dhaval,

 

One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
327 of 2,829

Hey thanks! Will check it out.

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Active Member
Anthony W Member Since: Nov 2, 2019
328 of 2,829
Thanks . am in Africa I wanna buy connects . please assist
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
329 of 2,829

Hi Anthony,

 

One of our team members will reach out and assist you directly via support ticket, thank you!


-Joanne
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Active Member
Muhammad U Member Since: Jul 29, 2019
330 of 2,829

Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

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