Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

My card details are shown as incorret. However, I have been charged twic by upwork after attaching my bank details.

[#3]

Hi Asad,

To better understand. Do you need to have your payment details updated? If not, can you please give me more details on what seems to be the issue. I'd be happy to assist you further.

Thank you.

[#4]

I want to buy Connects so I attached my Debit card. Upwork showed that my
card number is invalid however, I was charged 1 or 2 dollars by upwork. It
still shows that my card number is invalid.

[#5]

Hi Asad,

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#6]

Hello all,

I've been trying to buy connects for the past 2 days via paypal and i recieve the same message **Edited for Community Guidelines**

I've checked all the old topics about this and i verified my paypal account, everything is set correctly but it doesn't work.

**Edited for Community Guidelines**

[#7]

Hi Moad,

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.

Thank you.

[#8]

Hello,
I am trying to purchase connects through my mastercard debit card but I am getting the message, "payment not processed" I contacted my bank and they said everything is fine at their end, check with upwork. Screenshot I am getting is attached. Please help on this asap. Thanks

[#9]

Hi Ali,

There are other options that you can use as payment method to purchase connects. You can use a credit card or a prepaid card. You can also use Paypal if you like. To see the options available to you, click here. Let us know if you need further assistance, thank you.

[#10]

Thanks Joanne - Currently I have only debit card available . I am wondering why it is not working even with sufficient funds available. Any help on this will be appreciated

[#11]

Hi , I am not able to buy connects, I tried all the method, whatever previously discussed. Please help me I need response ASAP

[#12]

Hi Khadija,

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#13]

I too have the same problem, I am trying to buy connects but they a asking me for a promo code and I dont have a promo code, kindly help me

[#14]

Hi Joseph,

Feel free to leave that field empty and proceed with purchasing connections.

Thank you!

[#15]

Hi,
I left the promo code option, I tried to buy connects through paypal but it is refusing, it is insisting me to buy using debit card, or can I use Mpesa to buy connects.

[#16]

Hi Joseph,

This will depend on your location but all freelancers can purchase connects with a prepaid card or a credit card. To learn more about our accepted Billing methods click Here. Thank you.

[#17]

Okay, Thank you.

[#18]

Hi there,

I'm relatively new to Upwork and I want to apply to job posts. I connected my debit card and Paypal accounts but none of them are able to purchase connects for me. Please help. 

Thanks, 

Kristine

[#19]

Hi Kristine,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#20]

Hello,

I am getting the same issue on my account as well.. Kindly help me.

[#21]

Hi Muhammad,

Our team will reach out to you as well and assist you further. Thank you.

[#22]

Hi

I'm not able to purchase any connects through Paypal and debit and credit card.

Please help me out.

[#23]

Hi Naveen,

Please note that only verified PayPal accounts can be used to purchase Connects. Please check the options available to you and learn more about acceptable billing methods.

Please check with your bank for more information on why the specific charge was declined.

Thank you.

[#24]

I am facing the exact same problem that when I try to buy connects it always shows  "payment not proceeded" try alternative options. I have tried PayPal also and facing the same problem.

[#25]

Hi Mohammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#26]

Unable to buy connect, Tried Paypal and 2 different Visa