Jul 10, 2019 02:55:04 PM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 09:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions youโre attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If youโre still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 12, 2021 06:38:15 PM by Bojan S
Hi Enyinna,
As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as โrecurringโ.
Meantime, you can add an alternative billing method in your account payment options.
Nov 5, 2021 08:05:10 AM by Danish W
Hello,
I am not able to buy connects. Once I clieck the "buy connects" option, it is showinf me the following message "Payment could not be processed.Please choose an alternative payment method or retry again later. I tried everything i.e. deleted caches, history etc but still I am getting this message. Kindly provide your feedback and solution.Attaching screenshot for your reference.
Mar 5, 2020 01:15:48 PM by Vivek M
I am also having the same issue there is money in my account but it is saying your payment could not be processed please try an alternate method.
Mar 5, 2020 01:29:37 PM by Goran V
Hi Vivek,
Our team will reach out to you as well and assist you further, thank you.
Sep 2, 2020 07:55:24 AM by BARMAN A
Hey, i am facing this choose an alternate method issue too, please help me out I need to buy connects.
Aug 30, 2020 08:18:59 AM by Fady N
Feb 18, 2021 07:00:58 AM by Mohamed i
i face the same problem and i try to talk to any one in upwork thats so difficult
Feb 18, 2021 07:11:00 AM by Goran V
Hi Mohamed,
I would recommend checking with your bank if your account is enabled for international charges. I also checked your account and I can see that you`ve already created a ticket. Rest assured, our team will assist you further directly on your ticket. Thank you.
Jan 23, 2019 10:06:58 PM by Muhammad Sufyan A
whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.
Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I called bank, they said Its all good from our side.
Is there any solution ?
Kindly help me out
Jan 24, 2019 04:56:01 AM by Avery O
Hi Muhammad Sufyan,
I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method?
Oct 26, 2019 09:06:08 PM by Wahiduzzaman M
Hello,
whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out
Oct 26, 2019 11:49:29 PM by Joanne P
Hi Wahiduzzaman,
One of our team members will reach out to via support ticket and assist you directly. Thanks!
Aug 19, 2020 06:34:42 AM by Nitish S
Hi,
I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.
Regards, Nitish.
Aug 19, 2020 06:40:09 AM by Goran V
Hi Nitish,
I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.
Jul 4, 2019 04:53:40 PM by Kashif B
Hello,
Jul 4, 2019 05:40:17 PM by Bojan S
Thank you for reaching out to us, Kashif.
One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.
Jul 4, 2019 05:42:33 PM by Kashif B
Oct 18, 2019 03:47:42 PM by Bojan S
Hi Ehsan,
One of our agents will reach out to you directly and gladly assist you with this concern.
Thank you for reaching out to us!
Oct 18, 2019 03:24:25 PM by Ehsan E
Hi Bojan,
Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.
Feb 19, 2020 11:37:14 AM by Najamuddin S
I have the same issue I can't upgrade to feelancer Plus I am getting same message "Payment was declined. Update now"
I verified with my bank and didn't found any issue.
Please assist.
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