Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[BojanS]

Hi Enyinna,

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

Meantime, you can add an alternative billing method in your account payment options.

[aruaenyinna]

Okay. Lots of thanks.

[danish_want]

Hello,

 I   am not able to buy connects. Once I clieck the "buy connects" option, it is showinf me the following message "Payment could not be processed.Please choose an alternative payment method or retry again later. I tried everything i.e.  deleted caches, history etc but still I am getting this message. Kindly provide your feedback and solution.Attaching screenshot for your reference.

[NikolaS]

Hi Danish,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[001vivekmane]

I am also having the same issue there is money in my account but it is saying your payment could not be processed please try an alternate method. 

[g_vasilevski]

Hi Vivek,

Our team will reach out to you as well and assist you further, thank you.

[4384f860]

Hey, i am facing this choose an alternate method issue too, please help me out I need to buy connects.

[fady-natahn]

I have the same issue i have an active method witch is paypal and i have money in my account and every time i try to withdraw the money it gets failed

[NikolaS]

Hi Fady,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[mohamedahmed50]

i face the same problem and i try to talk to any one in upwork thats so difficult

[g_vasilevski]

Hi Mohamed,

I would recommend checking with your bank if your account is enabled for international charges. I also checked your account and I can see that you`ve already created a ticket. Rest assured, our team will assist you further directly on your ticket. Thank you.

[msa4462]

whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.

Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."

I called bank, they said Its all good from our side.

Is there any solution ?

Kindly help me out

[AveryO]

Hi Muhammad Sufyan, 

I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method? 

[wzaman76]

Hello,

whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out

[JoanneP]

Hi Wahiduzzaman,

One of our team members will reach out to via support ticket and assist you directly. Thanks!

[nitish0208]

Hi,

I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.

Regards, Nitish.

[g_vasilevski]

Hi Nitish,

I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.

[ikashifbukhari]

Hello,

I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it 3 times it deducted my money but didn't work for me. I am stuck, PLEASE HELP!

Thanks,

Kashif B.

[BojanS]

Thank you for reaching out to us, Kashif.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

[ikashifbukhari]

and May I ask when is that? Because I need to buy connects. I am out of it.

Thanks.

[BojanS]

Hi Kashif,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you.

[294e3c13]

I have the same problem what should I do?

[BojanS]

Hi Ehsan,

One of our agents will reach out to you directly and gladly assist you with this concern.

Thank you for reaching out to us! 

[294e3c13]

Hi Bojan,

Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.

[294e3c13]

Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.

[snajn66]

I have the same issue I can't upgrade to feelancer Plus I am getting same message "Payment was declined. Update now"

I verified with my bank and didn't found any issue.

Please assist.