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Billing method on someone else's name and verification

Community Guru
Petra R Member Since: Aug 3, 2011
291 of 460

Mohamed Y wrote:

 

I have 0 available connects since last billing cycle, could you please check ?

Thanks/


Nothing to check. Free Connects are a thing of the past, you need to buy them now.
 

Active Member
Mohamed Y Member Since: Jul 29, 2019
292 of 460
I have tried to buy connects but it shows that your payment could not be
processed.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
293 of 460

Hi Mohamed,

 

Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.

 

~ Bojan
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Active Member
Waseem A Member Since: Oct 18, 2019
294 of 460

I just verified my payment method but I am still seeing the notification at the top of my screen that says I need to verify my payment method.

On my payment method screen I don't see any message next to my card, so it looks fine there. 

But that notification at the top is still there.

Is my payment method verified or not?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
295 of 460

Hi Waseem,

 

One of our agents will reach out to you directly via a support ticket and assist you with setting up your payment method.

 

Thank you! 

~ Bojan
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Active Member
Sachin N Member Since: Sep 26, 2019
296 of 460

Hello Upwork,

Yesterday I have done verification video call with one of your executive and it was approved. Today I was trying to add membership billing method as a debit card. It is not accepting it at all. Meanwhile, transactions work on other platforms with this card. It as Master Card with Global Transaction support. Please help me. I will pay you through any means just I want a membership plan. Please find some mediation for this task. I don't have a credit card due to its maintenance cost. I can just transfer the amount to an approved Upwork person via Paypal.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
297 of 460

Hi Sachin,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Highlighted
Active Member
Faran S Member Since: Aug 22, 2018
298 of 460

I have an ongoing issue, ever since upwork has changed the policy to purchase connects, I have had an issue in adding a Billing method. My bank doesnt authorise the registered card holders to save their card's information for purchases. 

Whereas, I tried adding the billing method on my relatives name, my operations of the account were suddenly on hold until I processed the government ID verification. 

Now, the government ID verification window pops up on my relatives name, but the account is under my name, and everything else is mine and doesn't matches his personal information. 

Will my account be suspended? If yes, how will i be able to retrieve it? 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
299 of 460

Hi Faran,

 

I checked but was unable to find the account you are talking about. Could you please send us more information? Is your relative getting the notification? Please note that if it does raise any flags on our end, our team will reach out to you directly via email to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Faran S Member Since: Aug 22, 2018
300 of 460

Hello Aleksandar,

 It's my account, where i am not being able to do the payment. The problem here is, My Visa Debit Card doesn't allow me to pay on websites where the websites don't need 'OTP', (one time pin verification)

 

I tried adding my relatives Debit Card apparently, and they asked me for government verification ID on my account, but the ID required was under my relative's name. I wonder why did upwork ask for his verification ID? 

Is it because I added his card details in order for me to purchase connects? But again I couldn't do the transaction since it was declined again. 

 

Nevertheless, secondly, what other options can I use to purchase connects? There is no paypal in my hometown. 


If I use any other credit card under someone else's name, again, will my account be suspended or permanently blocked? 

What are the resources I could use to purchase Connects in order for me to bid for proposals/projects? 

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