Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Evhenii,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#3]

Hi, Bojan

Thanks for your advice.

I tried again after clear all histories, caches and cookies. And I bought connects.

Thanks a lot.

[#4]

Can I purchase connects with my brothers credit card?

[#5]

Hi Muhammed,

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. 

Thank you!

[#6]

I am doing the master card to buy the connect, the method settings are all correct but still see the same message again and again. Your payment could not be processed. Please choose an alternate payment method or retry again later. Solve it as soon as possible. Thank you.

[#7]

Thank you for reaching out to us, Sushil.

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method for connects purchasing. 

[#8]

My payment is getting declined, even the reccuring and internation transactions are on for my visa debit card. Please help me out

Transaction purpose: Buying plus package

[#9]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.

[#10]

I have same issue, I need to buy connects

[#11]

I want to purchase a membership plan or buy new connects, but getting this error
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I used Visa debit card, Credit card another credit card all giving the same error and used incognito mode as well.

[#12]

There might be some issue with your Visa card, better confirm if online payments are working or not.

[#13]

I have submitted tax info form.

[#14]

Hi Nadia, 

I checked your account and can see that all the cards rejected the transaction on Upwork. Please check this with your bank so that you can use your credit/debit card on Upwork moving forward. 

In the meantime, you may add other billing method options that are available to you in your location.

[#15]

Hey everyone,

From last few days, I am trying to add my visa debit card in the billing method and every time I see this error, we are unable to authorize the card. I am entering the right detail also I contacted my bank, they say from our side there is no issue. I added another visa card, with this card, no error comes.

I want to add my own debit card. Kindly give me the right information, how can I overcome this

**Edited for Community Guidelines**

[#16]

Hi sir,
Iam from kerala

My name is different on upwork... no i chaged it as like as bank account
..thank u for ur kind support...

[#17]

Hi SREEKESH,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#18]

I've made several attempts to buy connects but the windows goes and stays blank when I enter my CC info and submit. I've checked with my bank and the transactions have not been processed. 

[#19]

Hi Eric,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[#20]

I was able to buy the connects after adding and saving a payment method. Thank you!

[#21]

"We are unable to authorize your card. Please add another billing method or contact your issuing bank". I have a bank account in "Get Paid" and already withdraw using the bank account and it was success. But there is an error message when I buy connects using the same bank account. I need help so I can start working. Thank you

[#22]

Hi Feljun, 

I would like to confirm that withdrawing your Upwork earnings, and using it as a billing method are two different financial processes. And upon checking your account, I can see that the bank rejected the transaction. I would definitely recommend that you contact your issuing bank for more information about why the transaction was rejected. In the meantime, you can use a different credit/debit card to purchase connects. 

[#23]

I have added two payment methods and still cant purchase connects. I do have a message also stating financial transactions limited but Cant find how to correct any issues?

[#24]

Hi Jeremy,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[#25]

Please help me with my problem. I cant buy connects the issue is "Your payment could not be processed Please choose an alternate"

[#26]

Hi Jan Ranin,

One of our team members will reach out to you directly via a support ticket to assist you with connects purchasing. 

Thank you for reaching out to us!