Unable to buy connects, Payment was declined

[Gerose B]

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

[Aleksandar D]

Hi Gerose,

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[Tricia Santiago C]

My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

[Avery O]

Hi Tricia, 

I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction. 

In the meantime, you can add another billing method so that you can purchase Connects for your account.

[Mary-vick A]

My payment was also declined using my mastercard.

[Aleksandar D]

Hi Mary-Vick,

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.

Thank you.

[Ali K]

Hi Aleksandar,

I am facing the same issue. Everytime it says that my payment could not be processed and it is declined.

[Goran V]

Hi Ali,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Asma b]

Hi, I am facing the same issue. It says that my payment could not be processed and it is declined.

[Bojan S]

Hi Asma,

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

Thank you for reaching out to us.