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Re: Unable to buy connects, Payment was declined

grosebaguio17
Active Member
Gerose B Member Since: Nov 2, 2019
331 of 3,953

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
332 of 3,953

Hi Gerose,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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candelariotric81
Active Member
Tricia Santiago C Member Since: Jan 6, 2020
333 of 3,953

My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
334 of 3,953

Hi Tricia, 

I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction. 

In the meantime, you can add another billing method so that you can purchase Connects for your account.


-Avery
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addumary-vick
Active Member
Mary-vick A Member Since: Nov 27, 2017
335 of 3,953

My payment was also declined using my mastercard.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
336 of 3,953

Hi Mary-Vick,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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alikumail9999
Active Member
Ali K Member Since: Sep 21, 2019
337 of 3,953

Hi Aleksandar,

I am facing the same issue. Everytime it says that my payment could not be processed and it is declined.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
338 of 3,953

Hi Ali,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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asmawaqar
Active Member
Asma b Member Since: Jan 13, 2020
339 of 3,953

Hi, I am facing the same issue. It says that my payment could not be processed and it is declined.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
340 of 3,953

Hi Asma,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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