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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Tariq Wahid's avatar
Tariq Wahid K Community Member

I'm trying to upgrade my Freelancer Membership but whenever I tried to upgrade it a blank screen shows up and nothing a.Please guide me

Bojan's avatar
Bojan S Community Manager

Hi Tariq Wahid,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? I can see that you were able to successfully upgrade your membership plan.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Surender's avatar
Surender K Community Member

Whenever I try to buy connect by adding my master card debit card, the payment declines. I don't know Why?  please help.

Goran's avatar
Goran V Retired Team Member

Hi Surender,

 

We'll have one of our agents reach out to you via a support ticket as soon as possible to assist you with your concern. Thank you.

~ Goran
Upwork
Nishi's avatar
Nishi M Community Member

I am unable to add a debit card and PayPal account for purchasing connects.
Help!!
Avery's avatar
Avery O Community Manager

Hi Nishi, 

 

I checked your account and you may need to add an alternative payment method to your PayPal wallet in order to use your PayPal account as a billing method on Upwork.


~ Avery
Akshay's avatar
Akshay T Community Member

I am unable to buy cinnects as its showing add a new payment method again n again, even i added debit card as well , same issue. help !!

Bojan's avatar
Bojan S Community Manager

Hi Akshay,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Manoj's avatar
Manoj K Community Member

 i am unable to buy connects and membership...?

Avery's avatar
Avery O Community Manager

Hi Manoj, 

I checked and it looks like the transaction was not permitted by your bank. Please get in touch with your servicing bank directly so that they can assist you further with your concern. 

In the meantime, please add a different billing method to be able to upgrade your membership plan/buy connects. 


~ Avery
Kalim's avatar
Kalim A Community Member

Why I cant pay through my PayPal account to buy connects.? Help Me with it...as I don't have any connects to bid for a Job.
Goran's avatar
Goran V Retired Team Member

Hi Kalim,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

~ Goran
Upwork
Surender's avatar
Surender K Community Member

unable to buy connects using my paypal.

Goran's avatar
Goran V Retired Team Member

Hi Surender,

 

Our team will reach out to you as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Jacqueline's avatar
Jacqueline L Community Member

Unable to purchase connects. I enter my credit card info and hit 'continue' which brings up a blank page. There is something wrong with the Upwork application.  I tried to purchase 40 connec ts for $6 , twice.

Bojan's avatar
Bojan S Community Manager

Hi Jacqueline,

 

Looks like you were able to purchase connects. Feel free to follow up here if you still need any assistance, we're here to help!

 

Thank you! 

~ Bojan
Upwork
Stephen L's avatar
Stephen L V Community Member

I've tried two different cards and two different browsers, but when I try to add a billing method to purchase more connects the screen just goes blank and nothing happens (see attached picture). Anyone else having the same issue? Any suggestions from mods or others?

 

Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Stephen L,

 

Could you please use this link to see the options available to you and add one of those?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Akshay's avatar
Akshay T Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later. unable to buy connetcts.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Akshay.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method.

~ Bojan
Upwork
Sourav's avatar
Sourav S Community Member

Hi there, I'm new in this platform. I want to buy some connects. I don't have funds in my account. Paypal is not supported in my country (Bangladesh). I don't have any credit card. Can I buy connects using my relatives credit card? Please let me know.

Bojan's avatar
Bojan S Community Manager

Hi Sourav,

 

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly.

 

Thank you!

~ Bojan
Upwork
Sourav's avatar
Sourav S Community Member

Thanks for you reply. But would you please clarify? Am I able to buy or not?
Bojan's avatar
Bojan S Community Manager

Hi Sourav,

 

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account and purchase connects using it. If any issues arise, Upwork team will notify you directly.

 

Thank you!

~ Bojan
Upwork
Sourav's avatar
Sourav S Community Member

Thanks a lot.