I am unable to enter a billing method because the screen will not load

[Aleksandar D]

Hi Foxaisr,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[R A]

I'm also facing the same issue. Help me to solve.

[Aleksandar D]

Hi R A,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing connects.

Thank you.

[Vinit S]

When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.

[Bojan S]

Hi Vinit,

Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[Camea F]

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

[Bojan S]

Hi Camea,

I checked this for you from our end and was not able to replicate the issue you are experiencing.

Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!

Thank you!

[Lisa M]

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

[Avery O]

Hi Lisa, 

I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[Goran V]

Hi Camea,

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.