Re: Unable to buy connects, Payment was declined

Kaushik R · Oct 31, 2019 01:06:03 AM

Thanks

Anthony W · Nov 2, 2019 09:13:24 AM

I. Need similar help

Ruselle John S · Nov 15, 2019 07:24:14 AM

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

Bojan S · Nov 15, 2019 08:09:39 AM

Hi Ruselle John,

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects.

Thank you for reaching out to us.

~ Bojan

Mohamed A · Dec 17, 2019 04:43:43 AM

Hi there,

I am having the same issue. I am using MasterCard.

Goran V · Dec 17, 2019 04:57:35 AM

Hi Mohamed,

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.

Mohamed A · Dec 17, 2019 05:03:17 AM

Thanks Goran for your prompt response to this matter.

April Sheryl A · Jan 6, 2020 09:01:45 AM

I'd like to buy connects today but I am also getting "Payment was declined". I am using Mastercard Debit Card. Please help.

Aleksandar D · Jan 6, 2020 09:32:02 AM

Hi April,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Sohail K · Feb 7, 2020 02:05:43 AM

Hi,

I'm using VISA debit card for buying connects but its showing me an error 'Payment was declined' althogh I've contact to my bank and confirm the online transections are available.

Could you please help me on it