Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: error payment method

Highlighted
Active Member
R A Member Since: Sep 20, 2019
71 of 1,155
I'm also facing the same issue. Help me to solve.
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
72 of 1,155

Hi R A,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further with purchasing connects.

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Vinit S Member Since: Jul 11, 2019
73 of 1,155

When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
74 of 1,155

Hi Vinit,

 

Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Untitled
Highlighted
Active Member
Camea F Member Since: Jul 12, 2019
75 of 1,155

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
76 of 1,155

Hi Camea,

 

I checked this for you from our end and was not able to replicate the issue you are experiencing.

 

Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!

 

Thank you!

~ Bojan
Untitled
Highlighted
Active Member
Lisa M Member Since: Nov 13, 2019
77 of 1,155

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
78 of 1,155

Hi Lisa, 


I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
Untitled
Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
79 of 1,155

Hi Camea,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.


Untitled
Highlighted
Active Member
Ahsaas L Member Since: Jun 20, 2019
80 of 1,155

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS