Jul 10, 2019 02:55:04 PM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 09:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jul 3, 2020 12:31:50 AM by Joanne P
Hi Muhammad,
You may need to reach out to your credit card issuing bank to confirm the decline error. Thank you.
Dec 20, 2020 12:26:26 PM by Nikola S
Hi Hussain,
I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Please know that until your issue is resolved, you can add an alternative billing method in your account payment options.
Jun 2, 2020 11:58:09 AM by Muhammad Umair U
Whenever i try to purchase connect it shows this error please check attachment.
Jun 2, 2020 12:20:38 PM by Goran V
Hi Muhammad,
Please check with your bank if your account is enabled for international charges. In team meantime, you can also try adding another Billing Method. Thank you.
Nov 11, 2019 02:50:34 PM by Tayyba A
I am experiencing the same issue. Would you please resolve my issue also. I also tried with 2 visa cards and while resolving the issue, I updated my billing method and I was charged $1 for updating billing information which was not mentioned on the page or anywhere I know.
Nov 11, 2019 03:03:59 PM by Goran V
Hi Tayyba,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 4, 2019 08:04:11 PM by Bojan S
I apologize for the delay in receiving an update, Tayyba.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Dec 15, 2019 01:05:36 PM by Nirav B
Dec 15, 2019 01:21:11 PM by AleksandarD A
Hi Nirav,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 15, 2019 02:33:09 PM by AleksandarD A
Hi Nirav,
If you want to open a new support ticket, please go to this link. However, one of our team members already reached out to you via a support ticket to assist you further with upgrading your membership.
Thank you.
Dec 15, 2019 03:08:06 PM by AleksandarD A
Hi Nirav,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Dec 20, 2019 03:21:48 PM by Muhammad S
same issue with master card. I am not able to buy the connects
Dec 20, 2019 04:40:14 PM by Bojan S
Hi Muhammad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jan 9, 2020 06:33:01 AM by Avery O
Hi Jayson,
A member of the Customer Support Team will reach out to you to assist you further with our concern.
Jan 9, 2020 04:09:05 PM by Bojan S
Hi Juan Gabriel,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Nov 17, 2019 04:00:46 PM by R A
i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.
please help me to solving.
Nov 17, 2019 08:36:30 PM by Joanne P
Hi R A,
I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.
Dec 7, 2019 08:21:13 PM by Adnan M
Hello there,
I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.
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