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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

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Active Member
R A Member Since: Sep 20, 2019
41 of 1,531

i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.

please help me to solving.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
42 of 1,531

Hi R A,

 

I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.


-Joanne
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Adnan M Member Since: Nov 10, 2019
43 of 1,531

Hello there,

I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
44 of 1,531

Hi Adnan,

 

One of our team members will reach out and assist you directly via support ticket, thank you.


-Joanne
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Abhishek V Member Since: Jan 17, 2020
45 of 1,531

Hi, I'm facing the same issue. I'm unable to purchase connects using my Master card and PayPal. I've already talked to my bank and they said it's all fine from their end. I'm having trouble raising a ticket for the same. Any help would be very much appreciated. I'm new to upwork and have no connects left so kind of frustrated.

 

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
46 of 1,531

Hi Abhishek,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Abhijit M Member Since: Oct 11, 2017
47 of 1,531
Hello air i am also facing same problem from last 5-6 days can you please solve my problem
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
48 of 1,531

Hi Abhijit,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Nisarg S Member Since: Jul 27, 2018
49 of 1,531

I am also facing the same problem. I cannot buy connects despite of many attempts. I have also tried clearing my browser's caches and cookies. Please help!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
50 of 1,531

Hi Nisarg,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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