Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[globaldeskink]

Hi, I am new in Upwork.  I want to buy Upwork membership, but I don't have my dual currency card to buy this.  our local muster card does not use any online payment. that why I can't buy this membership. can I use another person's card to buy the membership . need a solution.

[AleksandarD]

Hi Golam,

Thanks for reaching out to us. To learn more about our accepted billing methods and how to set up one, please check out this help article. Please use a billing method you are authorized to use. If any issues arise, our team will notify you directly.

Thank you.

[dastridip63]

I am facing the same issue. I contacted the bank authority and they informed me that everything is okay from their side. Upwork,kindly try to resolve the problem as soon as possible so that I can work again.

[AleksandarD]

Hi Tridip, and Farhan,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[faiz_ali_farhan]

Hello,

I am facing some issue in buying connects whenever i add my payment method i face one error

"We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute."

This is the error while i am adding my bank account to buy connects please look into this matter and let me know about it.

Regards,

Farhan

[maura-rose]

I use PayPal for connect purchase. Maybe try that if you got PayPal.

[anwar__hussain]

I don't have any master card or balance in upwork. How can I recharge my connects. and is it alright if recharge my connects and pay from different users mastercard ? like - from my family or friends mastercard.thank you

[AleksandarD]

Hi Anwar,

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account and purchase connects using it. If any issues arise, the Upwork team will notify you directly.

Thank you.

[siemab]

HI,

Kindly help to get connects...i have paid 3 dollar by atm  but i did not get connects kindly check at your end. as amount is deducted from my account.

[AleksandarD]

Hi Muhammad,

Thanks for reaching out to us. I checked and it seems that you have a support ticket regarding your connects. Please refer to the ticket for more information and if you have any questions, feel free to post them on the ticket and one of our agents will assist you further.

Thank you.

[mr_ahtazazkhan]

Hi Aleksandar!

Thanks for your quick response. But I don't have any info regarding Ticket? Should I need to open new support Ticket OR support person will contact me directly?

[g_vasilevski]

Hi Ahtazaz,

Our team will reach out to you via ticket, you can access your tickets on this Link. Thank you.

[mr_ahtazazkhan]

Hi Alksandar!

Sir waiting for response from upwork Customer  support team. Sir from 2 days  i didn't get any response on my ticket. Need your help. Please.

Thanks & Regards

Ahtazaz

[BojanS]

I apologize for the delay in receiving an update, Ahtazaz.

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[mr_ahtazazkhan]

Hi upwork Team! I'm unable to integrate my Billing method and unable to purchase Upwork connects. Can you help me out?

[g_vasilevski]

Hi Ahtazaz,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[muhammadawais111]

Hi Upwork Community! I am trying to add billing method to buy connects. It says: We are unable to authorize your card. Please add another billing method or contact your issuing bank. Please assist me on solving this.

[g_vasilevski]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[svilen_t]

Hello, I just did my first purchased of connects on the site and I got only 2 when I paid for 10 is there something I'm missing out or are they going to be added later on in my account or what happened to the other 8 I paid for? 
Thanks in advance!

[BojanS]

Hi Svilen,

Looks like your charge failed while purchasing connects. One of our team members will reach out to you directly via a support ticket to assist you with your billing method and purchasing connects. 

Thank you for reaching out to us

[mike-waller]

It keeps throwing an error on the billing month and year which is correct. Seems to be broken. Don't want to use a cc.

[JoanneP]

Hi Michael,

If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here. If you need further help, please let us know. Thank you!

[mike-waller]

Hi there. I would like to use my debit card on your site and not use PayPal. It should be working, not sure why it's not.

[AleksandarD]

Hi Michael,

You should be able to add a debit card as well. For the list of all available options, please check out this page.

Thank you.

[d_liday]

Need help. I can't buy connects. It keeps on saying payment could not be processed though my visa debit card has funds in it. I received a text saying to change my spending limit to 250,000 php. Why should there be a need to change that much of a spending limit when all I'm trying to purchase is about 150 php. That's a huge difference.