Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Dec 2, 2019 06:19:26 AM by Goran V
Hi Maryam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 1, 2019 11:40:00 PM by Maryam U
Hi,
I am unable to add my debit card to my account. I need help in this regard as I want to buy connects. Anyone know about this issue?
Thank you.
Dec 1, 2019 11:56:11 PM by Goran V
Hi Maryam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 2, 2019 12:48:30 AM by Daisilyn D
Hi! I can't buy connects it say's payment was declined.I already added the billing method and update it but nothing happen.Can you please help me with this?
Dec 2, 2019 12:54:00 AM by Goran V
Hi Daisilyn,
Our team will reach out to you as well and assist you further with purchasing connects. Thank you.
Dec 2, 2019 06:43:22 AM by Wisdom C
Dec 2, 2019 06:57:07 AM Edited Dec 2, 2019 06:57:22 AM by Goran V
Hi Wisdom,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Dec 2, 2019 12:17:07 PM by Habib R
Hi ,
I am trying to upgrade my Upwork account to buy the connects but unnable to do this, i have add my Visa card details and payment method is succuessfully added but the message is shown "Your payment could not be processed. Please choose an alternate payment method or retry again later." So please help me out to buy the connects.
Best Regrads
Dec 2, 2019 01:42:02 PM by Bojan S
Thank you for reaching out to us, Habib.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Dec 3, 2019 05:50:48 AM by Klent Dominic C
Hi
I have a problem buying connects, it says payment declined. I've already double check all my card info and also checked this one with my bank but so far everything is good. Please help.
Regards,
Klent
Dec 3, 2019 06:00:14 AM by Goran V
Hi Klent,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 4, 2019 02:28:15 PM by Muhammad T
I am unable to buy connects with my added debit card, could you please let me know what's issue? it say unable to process payment I have tried with two different cards.
Dec 4, 2019 03:13:10 PM by Bojan S
Hi Muhammad,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you!
Dec 6, 2019 11:50:33 AM by Muhammad Y
Sir,
I have prepaid mcb lite card and try to buy connect on upwork but payment not process.
Dec 6, 2019 12:50:44 PM by Bojan S
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Dec 7, 2019 07:42:07 AM by Sharad K
I have added my mastercard debit card details. But It is saying Payment was declined.
Dec 7, 2019 08:06:56 AM by Aleksandar D
Hi Sharad,
One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.
As a gentle reminder, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you.
Dec 8, 2019 06:03:10 AM by Ravi V
Hi , I am unable to apply for a project. as i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.
I tried several times , samething happens . Can any one help
Thanks
Ravi
Dec 8, 2019 07:05:48 AM by Aleksandar D
Hi Ravi,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing connects.
Thank you.
Dec 12, 2020 08:21:30 AM Edited Dec 12, 2020 09:03:01 AM by Aleksandar D
Hi , I am unable to apply for a project. As i know connects are required to bid for project. when i tried to buy connects the payment is not accepting.
I tried several times , samething happens . Can any one help
Thanks
Abdul **Edited for Community Guidelines**
Dec 12, 2020 09:16:54 AM by Aleksandar D
Hi Abdul,
You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Dec 8, 2019 08:58:42 AM by Junaid Y
Dec 8, 2019 10:23:38 AM by Aleksandar D
Hi Junaid,
One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method.
Thank you.
Dec 9, 2019 08:47:42 AM by Monik B
My debit card is international but still im not able to purchase connects. Please help
Dec 9, 2019 09:18:34 AM by Bojan S
Thank you for reaching out to us, Monik.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
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