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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

Active Member
Tayyba A Member Since: Apr 25, 2019
11 of 788

I am experiencing the same issue. Would you please resolve my issue also. I also tried with 2 visa cards and while resolving the issue, I updated my billing method and I was charged $1 for updating billing information which was not mentioned on the page or anywhere I know.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 788

Hi Tayyba,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Tayyba A Member Since: Apr 25, 2019
13 of 788

No one contacted.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 788

I apologize for the delay in receiving an update, Tayyba.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
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Active Member
Nirav B Member Since: Dec 11, 2019
15 of 788
I’m also having issue with payment

getting issue with purchasing membership plan with my debit card

Please help me with this issue.

Thank you.
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
16 of 788

Hi Nirav,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Nirav B Member Since: Dec 11, 2019
17 of 788
How can I raise ticket?
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 788

Hi Nirav,

 

If you want to open a new support ticket, please go to this link. However, one of our team members already reached out to you via a support ticket to assist you further with upgrading your membership.

 

Thank you.

~ Aleksandar
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Active Member
Nirav B Member Since: Dec 11, 2019
19 of 788
Please help me

Can i pay though debit card ?
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
20 of 788

Hi Nirav,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
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