Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[umarjamil]

Hey guys,

I have been on Upwork for almost 5 years now and using same debit card for almost 5 years now too and I never got any error for payment methods etc but now I when I Am trying to buy Connects it says that payment method is declined however payment method is added with no error. Can anyone please help me about this issue? What is going on?

Thanks,

Umar Jamil

**Edited for community guidelines**

[BojanS]

Hi Umar,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[umarjamil]

Thank you Bojan. Patiently waiting

[heather_smirle]

I'm trying to buy connects for my first time. But after I enter my credit card info on the Add Billing Method popup and click Continue, it just goes to a blank screen. I know I've entered my credit card info properly. Can you please help?

** Never mind - I solved it. Turns out if I set up a payment method on my profile instead of using the Add Billing Method field when buying Connects, it goes through no problem. **

[indiatestbook]

Hi, I want to upgrade my Membership, and I have tried many Visa and master cards, but none of them working, I have tried Paypal too. That is also not working. Is there any other way, I can pay to Upwork for membership?

[AveryO]

Hi Ashwani, 

I checked this for you and can see that cards has declined the transaction. Please check this directly with your bank for more information. 

As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.

[zohaibkhan63]

I am unable to pay in order to upgrade my account to Plus. My payment methode is already added and whenever i try to upgrade it says "Your payment could not be processed" And on the other hand tax has been deducted every time from my account i tried to upgrade

[g_vasilevski]

Hi Zohaib,

One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.

[prayaag]

Unable to add a credit card or link paypal to my account. It shows the red error saying "enter card number" which doesn't make sense since I've added and entered everything in. Unable to buy connects due to this reason. Resolve it fast please.

[g_vasilevski]

Hi Prayaag,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[blulinevfx]

Hello!

I am adding on PayPal billing method it's added but it's showing " Charge failed " error,

Please help me 

[g_vasilevski]

Hi Gunasekaran.

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[blulinevfx]

How to via ticket?

[g_vasilevski]

Hi Gunasekaran,

When a ticket is created you will receive an email notification and you will be able to access it from here. Thank you.

[bhogesara-sagar]

I also have same problem I add my debit card and buying a connects but it's shown that payment failed and Paul account is also shown that charge failed so what is the problem

[g_vasilevski]

Hi Sagar,

Our Customer Support team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

[13aa8334]

I have the same problem . How can I fix that? I connected my mastercard to paypal and connected it to upwork as billing method, but it says "Charge failed". Please help how to fix. Thank you.

[AveryO]

Hi Farid, 

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a billing method on Upwork.

[digitalsolution-]

My billing method is not working. I have my debit card with me to add. I have tried with Paypal but still the issue remaining. Please help me ASAP so that I can buy connections and move to a bright career on your prestigious brand..Thanks and regards

[AveryO]

Hi Girish, 

I checked your billing methods for you. As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.

Regarding the cards that you added, you may need to contact your local bank for more information on why the transaction failed.

[muhammadawais111]

Hello!
My bank and VISA confirms everything is OK.

At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I want to buy connects.
Please help.

[g_vasilevski]

Hi Muhammad, 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[muhammadawais111]

I am new freelancer.

I want to get connects .

Please help me to buy connects!
Thanks!

Regards,
Muhammad Awais

[BojanS]

Hi Muhammad,

A member of the team has reached out to you already regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[top_webdev]

Hello there,

I want to purchase connect, but when I added Mastercard then it is saying payment declined..

Can someone please help me on this?

Thanks