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My billing method is not working

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
481 of 659

Thank you for reaching out to us, Monik.

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

~ Bojan
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Active Member
Umar J Member Since: Sep 13, 2015
482 of 659

Hey guys,

 

I have been on Upwork for almost 5 years now and using same debit card for almost 5 years now too and I never got any error for payment methods etc but now I when I Am trying to buy Connects it says that payment method is declined however payment method is added with no error. Can anyone please help me about this issue? What is going on?

 

Thanks,

Umar Jamil

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
483 of 659

Hi Umar,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Umar J Member Since: Sep 13, 2015
484 of 659

Thank you Bojan. Patiently waiting

Active Member
Heather S Member Since: Dec 9, 2019
485 of 659

I'm trying to buy connects for my first time. But after I enter my credit card info on the Add Billing Method popup and click Continue, it just goes to a blank screen. I know I've entered my credit card info properly. Can you please help?

** Never mind - I solved it. Turns out if I set up a payment method on my profile instead of using the Add Billing Method field when buying Connects, it goes through no problem. **

Active Member
Ashwani G Member Since: Dec 30, 2017
486 of 659

Hi, I want to upgrade my Membership, and I have tried many Visa and master cards, but none of them working, I have tried Paypal too. That is also not working. Is there any other way, I can pay to Upwork for membership?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
487 of 659

Hi Ashwani, 

 

I checked this for you and can see that cards has declined the transaction. Please check this directly with your bank for more information. 

As for your Paypal account, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.


-Avery
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Active Member
Zohaib K Member Since: Sep 26, 2019
488 of 659

I am unable to pay in order to upgrade my account to Plus. My payment methode is already added and whenever i try to upgrade it says "Your payment could not be processed" And on the other hand tax has been deducted every time from my account i tried to upgrade

Moderator
Goran V Moderator Member Since: Mar 24, 2017
489 of 659

Hi Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.


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Active Member
Girish D Member Since: Nov 20, 2019
490 of 659

My billing method is not working. I have my debit card with me to add. I have tried with Paypal but still the issue remaining. Please help me ASAP so that I can buy connections and move to a bright career on your prestigious brand..Thanks and regards

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