Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
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This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
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My bank and VISA confirms everything is OK.
At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I want to buy connects.
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
A member of the team has reached out to you already regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.
Hi Adnan Husain,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.
I was trying to buy freelance plus package but my payment was declined. there is no way to contact upwork support. I wasted so much time trying to find it. there are only useless bots. can anyone help? The card is VISA card the card has worked on upwork but only for validity after that the payment was declined which i'm 99.99% sure that it's something to do with upwork.
I was tying to buy connects with my mastercard with enough balance to buy, but it says "Your payment could not be processed. Please choose an alternate payment method or retry again later.." Please fix thanks..
I checked your account and it looks like your credit card has declined this transaction. You may want to check this directly with your issuing bank for more information on why this transaction was declined.
In the meantime, you may want to add an alternative billing method in order to purchase connects for your account.
Your payment could not be processed. Please choose an alternate payment method or retry again later.
why this error come in my screen when I purchase the connects can you please tell me how can I solve this?
I want to purchase connects but i don't have money in my Upwork account but have $28 in my Payoneer. I don't have a Payoneer card and i want to purchase connects so i can work on UPWORK. Kindly help.
You may want to check out this help article for more information on what other billing methods are available on Upwork. The availability of these billing methods is based on a user's location. As such, not all billing methods are available to you.
You may want to check which options are available to you by going to your Settings > Billing Methods.
Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs: Your payment could not be processed. Please choose an alternate payment method or retry again later.
Please help me.
Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.
You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.