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samiemalick
Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions youโ€™re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If youโ€™re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

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4,439 REPLIES 4,439
muhammadawais111
Community Member

Hello!
My bank and VISA confirms everything is OK.

At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I want to buy connects.
Please help.

Hi Muhammad, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork

I am new freelancer.

I want to get connects .

Please help me to buy connects!
Thanks!

Regards,
Muhammad Awais

Hi Muhammad,

 

A member of the team has reached out to you already regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you!

~ Bojan
Upwork

Hello there,

 

I want to purchase connect, but when I added Mastercard then it is saying payment declined..

 

Can someone please help me on this?

 

Thanks

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Hi Adnan Husain,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.

 

Thank you!

~ Bojan
Upwork
m-abdullah
Community Member

I was trying to buy freelance plus package but my payment was declined. there is no way to contact upwork support. I wasted so much time trying to find it. there are only useless bots. can anyone help? The card is VISA card the card has worked on upwork but only for validity after that the payment was declined which i'm 99.99% sure that it's something to do with upwork.

Hi Abdul,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ignacio-jared
Community Member

I was tying to buy connects with my mastercard with enough balance to buy, but it says "Your payment could not be processed. Please choose an alternate payment method or retry again later.." Please fix thanks..

Hi Jared, 

I checked your account and it looks like your credit card has declined this transaction. You may want to check this directly with your issuing bank for more information on why this transaction was declined. 

In the meantime, you may want to add an alternative billing method in order to purchase connects for your account.


~ Avery
Upwork
harpalsanger
Community Member

hi,

 

i wanted to buy more bids, so i added my visa credit card.

But the payment is declined at upwork.

 

I dont know the reason.

Can i use someone else's card?

Hi Harpal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
muhammadawais111
Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later.

why this error come in my screen when I purchase the connects can you please tell me how can I solve this?
Thanks!

Which payment method you are trying to buy connect?

Hi Muhammad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
samra-tufail
Community Member

Hi

I want to purchase connects but i don't have money in my Upwork account but have $28 in my Payoneer. I don't have a Payoneer card and i want to purchase connects so i can work on UPWORK. Kindly help. 

Hi Samra, 


You may want to check out this help article for more information on what other billing methods are available on Upwork. The availability of these billing methods is based on a user's location. As such, not all billing methods are available to you. 

You may want to check which options are available to you by going to your Settings > Billing Methods. 


~ Avery
Upwork

There is only a credit and debit card option and i don't have both. so what else i can do as i don't have connects and can't apply to any job.

Hi Samra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork

okay

I am waiting for Upwork members will reach out to me via ticket and assist me further with purchasing connects.

I have my balance in my Payoneer account but don't have any debit or Master card.
I want to buy connects using my Payoneer balance without my master and debit card.
I want to work.
Kindly help me in buying connects.

Hi Sadaf,

 

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.

 

Thank you.

~ Aleksandar
Upwork

I don't have a balance on Upwork, and I also don't have my Master card yet.
I want to buy connects using my account balance of Payoneer without Master card.
Kindly help me in buying connects.

Hi Sadaf,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
kunaljit54
Community Member

I've tried to purchase connects but not able to purchase it what is the reason behind this

Hi Kunaljit, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
fatma_abdallah
Community Member

I have added PayPal method to buy connects and method added successfully but i also can't buy connects. What is the problem?

Hi Fatma,

 

One of our Customer Support agents will reach out to you as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
hassan_hyder
Community Member

I have done to add billing method with VISA debit card and then goes to activate membership plan then this messege occurs:  Your payment could not be processed. Please choose an alternate payment method or retry again later.

Please help me.

Hi Syed,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork

Thanks dear, I am waiting.

kimundia-wax
Community Member

I want to buy tokens via PayPal. I don't have a credit or debit card. How do I proceed?

Hi Bro, i think you are questioning about the Monthly connects (to apply on Jobs) if so then the Third option is to Buy them from your earnings. just wait to earn some money then you can buy connects.Smiley Happy

Hi William,

 

You should be able to use PayPal to purchase connects. Please go to this page and check all the available options for you. Additionally, one of our team members will reach out to you directly via a support ticket to assist you further with setting up a billing method.

 

Thank you.

~ Aleksandar
Upwork
rm241993
Community Member

Hi Upwork I cannot buy a connects using my visa card. It always said that the payment was declined. I tried to fix the problem on payment method setting but it always said I need to contact the issuing bank.

Also not able to pay with other debit cards

Hi Nirav, 

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hi Raymark,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us.

 

~ Bojan
Upwork
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