Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[muhammad642ali]

Same issue 

[JoanneP]

Hi Muhammad,

You may need to reach out to your credit card issuing bank to confirm the decline error. Thank you. 

[1c70ab69]

i have the same issue how we solve it ?? Help me Please

[NikolaS]

Hi Hussain,

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Please know that until your issue is resolved, you can add an alternative billing method in your account payment options.

[aliali1986]

Whenever i try to purchase connect it shows this error please check attachment.

[g_vasilevski]

Hi Muhammad,

Please check with your bank if your account is enabled for international charges. In team meantime, you can also try adding another Billing Method. Thank you.

[tayybaaamir]

I am experiencing the same issue. Would you please resolve my issue also. I also tried with 2 visa cards and while resolving the issue, I updated my billing method and I was charged $1 for updating billing information which was not mentioned on the page or anywhere I know.

[g_vasilevski]

Hi Tayyba,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[tayybaaamir]

No one contacted.

[BojanS]

I apologize for the delay in receiving an update, Tayyba.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[niravbhuva1]

I’m also having issue with payment

getting issue with purchasing membership plan with my debit card

Please help me with this issue.

Thank you.

[AleksandarD]

Hi Nirav,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[niravbhuva1]

How can I raise ticket?

[AleksandarD]

Hi Nirav,

If you want to open a new support ticket, please go to this link. However, one of our team members already reached out to you via a support ticket to assist you further with upgrading your membership.

Thank you.

[niravbhuva1]

Please help me

Can i pay though debit card ?

[AleksandarD]

Hi Nirav,

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

Thank you.

[vprenuers85]

same issue with master card. I am not able to buy the connects

[BojanS]

Hi Muhammad,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[thinkexpansion]

Im having the same issue please help me Dx

[AveryO]

Hi Jayson, 

A member of the Customer Support Team will reach out to you to assist you further with our concern.

[6c7e7e6f]

I'm experiencing the same problem. Please fix this.

[BojanS]

Hi Juan Gabriel,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[arvindharu]

i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.

please help me to solving.

[JoanneP]

Hi R A,

I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.

[adnantecxra]

Hello there,

I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.