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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

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Active Member
Tayyba A Member Since: Apr 25, 2019
21 of 1,099

No one contacted.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
22 of 1,099

I apologize for the delay in receiving an update, Tayyba.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
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Active Member
Nirav B Member Since: Dec 11, 2019
23 of 1,099
I’m also having issue with payment

getting issue with purchasing membership plan with my debit card

Please help me with this issue.

Thank you.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
24 of 1,099

Hi Nirav,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Nirav B Member Since: Dec 11, 2019
25 of 1,099
How can I raise ticket?
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
26 of 1,099

Hi Nirav,

 

If you want to open a new support ticket, please go to this link. However, one of our team members already reached out to you via a support ticket to assist you further with upgrading your membership.

 

Thank you.

~ Aleksandar
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Active Member
Nirav B Member Since: Dec 11, 2019
27 of 1,099
Please help me

Can i pay though debit card ?
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
28 of 1,099

Hi Nirav,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
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Active Member
Muhammad S Member Since: Dec 20, 2019
29 of 1,099

same issue with master card. I am not able to buy the connects

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
30 of 1,099

Hi Muhammad,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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