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Re: Unable to buy connects, Payment was declined

mohammadusman032
Active Member
Muhammad U Member Since: Jul 29, 2019
381 of 3,953

Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
382 of 3,953

Hi Muhammad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Regarding your second question, you can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
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radadiyakaushik3
Active Member
Kaushik R Member Since: Sep 16, 2017
383 of 3,953

 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
384 of 3,953

Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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radadiyakaushik3
Active Member
Kaushik R Member Since: Sep 16, 2017
385 of 3,953

Thanks 

anthonywekesa
Active Member
Anthony W Member Since: Nov 2, 2019
386 of 3,953
I. Need similar help
rjhay06
Active Member
Ruselle John S Member Since: Jun 2, 2018
387 of 3,953

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
388 of 3,953

Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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mohamed-abdulazi
Active Member
Mohamed A Member Since: May 15, 2019
389 of 3,953

Hi there,

 

I am having the same issue. I am using MasterCard.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
390 of 3,953

Hi Mohamed,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.


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