Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[anwarup]

Hello,

I was trying to buy connects and tried to pay by my VISA credit card but receiving "We are unable to authorize your card. Please add another billing method or contact your issuing bank." this message all the time. I have communicated with my bank and they said upwork is requesting to debit $0 and that is why my request is declining. Do not know what to do? Plz help.

Regards,

Md A Hasan

[g_vasilevski]

Hi Md Anwarul,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[codergaint]

Hello All,

I'm new to upwork. I was adding my prepaid card and already buy some connect with this. But today when I wanted to upgrade my profile to upwork plus it say's "Your payment could not be processed. Please choose an alternate payment method or retry again later." 

For your kind information, I've enough balance on my card (30USD+) and I can purchase connect with this card but can't upgrade my membership plan.

Please help me to upgrade my profile.

Thanks in advance.

[aocumen]

Hi MD, 

I checked your account and can confirm that your MasterCard declined this transaction. Please contact your bank to resolve this directly with them. 

In the meantime, please add an alternative billing method to be able to purchase Connects on Upwork. 

[fairyyyyy]

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.

[parth3989]

Hello Fariza

i always buying connects with credit card only so you should have to try with it
because by using debit card for international transaction our banks are not allowed to do that

still if you have query you can ask about support of upwork team

[aocumen]

Hi Fariza, 

I checked your account and can confirm that your bank has declined the transaction from Upwork. Kindly contact your bank directly to resolve this issue. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account.

[muhammadawais111]

I contacted the bank. Upwork deduct my bank balance but not give any connect.

I received  the messages from my bank, they inform me that upwork withdraw money from my bank account.

Still upwork did not give any connects. 

I need help to buy connects.

Thanks!

[bstojadinovic]

Hi Muhammad,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[cunninghamj]

I too am unable to purchase connects. I can enter CC info but it goes nowhere! Please help!!!

[bstojadinovic]

Hi Joseph,

Looks like you were able to successfully add your billing method and purchase connects. Feel free to reach back to us if you need any further assistance.

Thank you!

[saqibmuneeb]

I am getting Unable to Verify your Payment Method. Please contact your Bank error.I contacted my Bank & they said that there is no problem & you can pay easily with your card.Please solve my issue as I want to buy connects for working.

[g_vasilevski]

Hi Saqib,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[joaoeudes7]

I'm having trouble buying connecters

[g_vasilevski]

Hi Joao,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[vprenuers85]

I am having a payment issue while buying more connects. Even though I am adding the correct details. Please help!

[g_vasilevski]

Hi Salman,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[vprenuers85]

Please Do!

[ahsan-tnt]

I want to buy connects or upgrade my membership plan from basic to plus using my Upwork balance.But it wants my card number.At present I have no card.What can I do? 

[g_vasilevski]

Hi Ahsan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects, from your Upwork balance. Thank you.

[kamleshsahu39]

Hi Team,

I was looking to purchase the Membership plan of the upwork and for that I have added my debit card with all correct details as a Billing method, but while I go for transaction, it get declined. Please suggest a solution for this.
Looking forward for your response.

Thank you

[bstojadinovic]

Hi Kamlesh,

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing the Membership plan. 

Thank you!

[abid_janjua]

i want to buy connects but my master debit card (issued by my bank in Pakistan), is not working on upwork.

How can i buy connects now?

error says "your card number is invalid"

i'm using that card to buy things online but no issue at other sites.

why upwork is not supporting mastercard??? 

[bstojadinovic]

Hi Abid,

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

Thank you!

[d9n1sh]

My bank card is not working for buying connections. When i used my card for the first time it was working properly but now its not working. i have removed it to add it again but still its not working and showing error of the card is invalid.

i am still trying to buy connections.
My card number and code is correct.
any solutions?

[bstojadinovic]

Hi Danish,

One of our team members will reach out to you directly to assist you with setting up your billing method and purchasing connects.

Thank you!

[kodealpha]

Hi There,

I hope your doing well. I am facing a problem when I try to purchase upwork membership. I don't why this bellow message comes. My card is working fine on other channels. Please help to solve this query.
Thank for yor time. 

[djondinium]

Hi Kode,

I shared your concern with the rest of the team and one of our agents already reached out to you directly via a support ticket to assist you further with purchasing Freelancer Plus membership.

Thank you.

[fatimaniazi]

I can't buy connects as my earnings are zero and my card don't support intl transactions.

[g_vasilevski]

Hi Fatima,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[shanif1]

Hello There,

I'm not able to buy connects from my upwork account, when transacting with PayPal the transaction fails, and when adding debit card as payment method the card gets declined.

Please Help!

Thanks & Regards

[g_vasilevski]

Hi Shanif,

Our team will reach out to you as well and assist you further with purchasing connects. Thank you.

[arsalsaleemsnl]

Did your issue get resolved

[blulinevfx]

Hello!

I recently added my debit card buying a connects but it's showing the payment was declined.

Why? what happens?

Please help me 

[g_vasilevski]

Hi Gunasekaran,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[mia-lancer]

Hello,

I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it several times. but didn't work for me. PLEASE HELP!

Thanks,

Regards

M. Imran.

[g_vasilevski]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[hamza_zafeer]

i am ran out of connects. my visa debit card is not accepting by upwork which is on my name.

Can i use someone else card for buying connects?

[bstojadinovic]

Hi Hamza,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. You can use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly.

Thank you.

[mnadeemshahid]

I need to purchase connects and I have added my credit card as primary billing method but I am getting "Payment was declined" against it. Also, I am not able to add other credit card. What to do now?