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» Forums » Freelancers » Re: Payment Issue
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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Muhammad's avatar
Muhammad S Community Member

I am having a payment issue while buying more connects. Even though I am adding the correct details. Please help!

Goran's avatar
Goran V Retired Team Member

Hi Salman,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad S Community Member

Please Do!

S M Ahsan's avatar
S M Ahsan R Community Member

I want to buy connects or upgrade my membership plan from basic to plus using my Upwork balance.But it wants my card number.At present I have no card.What can I do? 

Goran's avatar
Goran V Retired Team Member

Hi Ahsan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects, from your Upwork balance. Thank you.

~ Goran
Upwork
Kamlesh's avatar
Kamlesh S Community Member

Hi Team,

I was looking to purchase the Membership plan of the upwork and for that I have added my debit card with all correct details as a Billing method, but while I go for transaction, it get declined. Please suggest a solution for this.
Looking forward for your response.

 

Thank you

Bojan's avatar
Bojan S Community Manager

Hi Kamlesh,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing the Membership plan. 

 

Thank you!

~ Bojan
Upwork
Abid's avatar
Abid J Community Member

i want to buy connects but my master debit card (issued by my bank in Pakistan), is not working on upwork.

How can i buy connects now?

error says "your card number is invalid"

 

i'm using that card to buy things online but no issue at other sites.

why upwork is not supporting mastercard??? 

Bojan's avatar
Bojan S Community Manager

Hi Abid,

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 

 

Thank you!

~ Bojan
Upwork
Danish's avatar
Danish Z Community Member

My bank card is not working for buying connections. When i used my card for the first time it was working properly but now its not working. i have removed it to add it again but still its not working and showing error of the card is invalid.

i am still trying to buy connections.
My card number and code is correct.
any solutions?

Bojan's avatar
Bojan S Community Manager

Hi Danish,

 

One of our team members will reach out to you directly to assist you with setting up your billing method and purchasing connects.

 

Thank you!

~ Bojan
Upwork
Khushboo's avatar
Khushboo H Community Member

Hi There,

I hope your doing well. I am facing a problem when I try to purchase upwork membership. I don't why this bellow message comes. My card is working fine on other channels. Please help to solve this query.
Thank for yor time. 

Card number.png

Aleksandar's avatar
Aleksandar D Community Manager

Hi Kode,

 

I shared your concern with the rest of the team and one of our agents already reached out to you directly via a support ticket to assist you further with purchasing Freelancer Plus membership.

Thank you.

~ Aleksandar
Upwork
Fatima's avatar
Fatima N Community Member

I can't buy connects as my earnings are zero and my card don't support intl transactions.
Goran's avatar
Goran V Retired Team Member

Hi Fatima,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Shanif's avatar
Shanif K Community Member

Hello There,

 

I'm not able to buy connects from my upwork account, when transacting with PayPal the transaction fails, and when adding debit card as payment method the card gets declined.

 

Please Help!

 

Thanks & Regards

Goran's avatar
Goran V Retired Team Member

Hi Shanif,

 

Our team will reach out to you as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad A Community Member

Did your issue get resolved

 

Gunasekaran's avatar
Gunasekaran P Community Member

Hello!

 

I recently added my debit card buying a connects but it's showing the payment was declined.

 

Why? what happens?

 

Please help me 

Goran's avatar
Goran V Retired Team Member

Hi Gunasekaran,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Muhammad Imran's avatar
Muhammad Imran A Community Member

Hello,

I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it several times. but didn't work for me. PLEASE HELP!

Thanks,

Regards

M. Imran.

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
Hamza's avatar
Hamza Z Community Member

i am ran out of connects. my visa debit card is not accepting by upwork which is on my name.

 

Can i use someone else card for buying connects?

Bojan's avatar
Bojan S Community Manager

Hi Hamza,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. You can use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly.

 

Thank you.

~ Bojan
Upwork
Muhammad Nadeem's avatar
Muhammad Nadeem S Community Member

I need to purchase connects and I have added my credit card as primary billing method but I am getting "Payment was declined" against it. Also, I am not able to add other credit card. What to do now? 

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