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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Muhammad's avatar
Muhammad A Community Member

Same issue 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

You may need to reach out to your credit card issuing bank to confirm the decline error. Thank you. 

~ Joanne
Upwork
Hussain's avatar
Hussain A Community Member

i have the same issue how we solve it ?? Help me Please

Nikola's avatar
Nikola S Retiring Moderator

Hi Hussain,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Please know that until your issue is resolved, you can add an alternative billing method in your account payment options.

 

~ Nikola
Muhammad Umair's avatar
Muhammad Umair U Community Member

Whenever i try to purchase connect it shows this error please check attachment.

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

Please check with your bank if your account is enabled for international charges. In team meantime, you can also try adding another Billing Method. Thank you.

~ Goran
Upwork
Tayyba's avatar
Tayyba A Community Member

I am experiencing the same issue. Would you please resolve my issue also. I also tried with 2 visa cards and while resolving the issue, I updated my billing method and I was charged $1 for updating billing information which was not mentioned on the page or anywhere I know.

Goran's avatar
Goran V Retired Team Member

Hi Tayyba,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
Tayyba's avatar
Tayyba A Community Member

No one contacted.

Bojan's avatar
Bojan S Community Manager

I apologize for the delay in receiving an update, Tayyba.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
Nirav's avatar
Nirav B Community Member

I’m also having issue with payment

getting issue with purchasing membership plan with my debit card

Please help me with this issue.

Thank you.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Nirav,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Nirav's avatar
Nirav B Community Member

How can I raise ticket?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Nirav,

 

If you want to open a new support ticket, please go to this link. However, one of our team members already reached out to you via a support ticket to assist you further with upgrading your membership.

 

Thank you.

~ Aleksandar
Upwork
Nirav's avatar
Nirav B Community Member

Please help me

Can i pay though debit card ?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Nirav,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
Upwork
Muhammad's avatar
Muhammad S Community Member

same issue with master card. I am not able to buy the connects

Bojan's avatar
Bojan S Community Manager

Hi Muhammad,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Jayson's avatar
Jayson R Community Member

Im having the same issue please help me Dx

Avery's avatar
Avery O Community Manager

Hi Jayson, 

A member of the Customer Support Team will reach out to you to assist you further with our concern.


~ Avery
Juan Gabriel's avatar
Juan Gabriel J Community Member

I'm experiencing the same problem. Please fix this.
Bojan's avatar
Bojan S Community Manager

Hi Juan Gabriel,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
R's avatar
R A Community Member

i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.

please help me to solving.

Joanne's avatar
Joanne P Retired Team Member

Hi R A,

 

I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.

~ Joanne
Upwork
Adnan's avatar
Adnan M Community Member

Hello there,

I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.