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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

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Active Member
Jayson R Member Since: Jan 8, 2020
31 of 1,099

Im having the same issue please help me Dx

Moderator
Avery O Moderator Member Since: Nov 23, 2015
32 of 1,099

Hi Jayson, 

A member of the Customer Support Team will reach out to you to assist you further with our concern.


-Avery
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Active Member
Juan Gabriel J Member Since: Jan 7, 2020
33 of 1,099
I'm experiencing the same problem. Please fix this.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 1,099

Hi Juan Gabriel,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
R A Member Since: Sep 20, 2019
35 of 1,099

i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.

please help me to solving.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
36 of 1,099

Hi R A,

 

I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.


-Joanne
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Active Member
Adnan M Member Since: Nov 10, 2019
37 of 1,099

Hello there,

I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
38 of 1,099

Hi Adnan,

 

One of our team members will reach out and assist you directly via support ticket, thank you.


-Joanne
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Active Member
Abhishek V Member Since: Jan 17, 2020
39 of 1,099

Hi, I'm facing the same issue. I'm unable to purchase connects using my Master card and PayPal. I've already talked to my bank and they said it's all fine from their end. I'm having trouble raising a ticket for the same. Any help would be very much appreciated. I'm new to upwork and have no connects left so kind of frustrated.

 

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
40 of 1,099

Hi Abhishek,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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