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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

Active Member
Muhammad S Member Since: Dec 20, 2019
21 of 759

same issue with master card. I am not able to buy the connects

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
22 of 759

Hi Muhammad,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Jayson R Member Since: Jan 8, 2020
23 of 759

Im having the same issue please help me Dx

Moderator
Avery O Moderator Member Since: Nov 23, 2015
24 of 759

Hi Jayson, 

A member of the Customer Support Team will reach out to you to assist you further with our concern.


-Avery
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Active Member
Juan Gabriel J Member Since: Jan 7, 2020
25 of 759
I'm experiencing the same problem. Please fix this.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
26 of 759

Hi Juan Gabriel,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
R A Member Since: Sep 20, 2019
27 of 759

i have tried too much times but no solution. your team member also siad the same procedure to solving this issue again and again ,but no proper responce.

please help me to solving.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
28 of 759

Hi R A,

 

I'm sorry to hear that you are still having trouble with your payment method. I checked your account and see that our team already reached out to you and provided steps on how to resolve this issue. I have followed up with the team and they will reach out to you directly on the same ticket to assist you further. Thank you.


-Joanne
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Active Member
Adnan M Member Since: Nov 10, 2019
29 of 759

Hello there,

I get the error "Your payment could not be processed" every time I try to buy connects from my agency as well as my individual account. I contacted my bank and they say everything is OK from their side, the payment got rejected from merchent side (that is upwork in this case). I was able to get agency membership account payment processed from the very same Visa card. I don't know what is the issue here. I need help with this matter asap. I would very much appreciate that. Thanks.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
30 of 759

Hi Adnan,

 

One of our team members will reach out and assist you directly via support ticket, thank you.


-Joanne
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