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Re: Unable to buy connects, Payment was declined

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
391 of 4,135

Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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mohamed-abdulazi
Active Member
Mohamed A Member Since: May 15, 2019
392 of 4,135

Hi there,

 

I am having the same issue. I am using MasterCard.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
393 of 4,135

Hi Mohamed,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible, and assist you further with purchasing connects. Thank you.


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mohamed-abdulazi
Active Member
Mohamed A Member Since: May 15, 2019
394 of 4,135

Thanks Goran for your prompt response to this matter.

sadao
Active Member
April Sheryl A Member Since: Jan 6, 2020
395 of 4,135

I'd like to buy connects today but I am also getting "Payment was declined". I am using Mastercard Debit Card. Please help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
396 of 4,135

Hi April,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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sohailkhanjadoon
Active Member
Sohail K Member Since: Feb 7, 2020
397 of 4,135

Hi,

 

I'm using VISA debit card for buying connects but its showing me an error 'Payment was declined' althogh I've contact to my bank and confirm the online transections are available.

Could you please help me on it

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
398 of 4,135

Hi Sohail,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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m0rpheuz
Active Member
Gladys Virgin M Member Since: Feb 13, 2020
399 of 4,135

Same issue. My Payment Debit Card was declined. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
400 of 4,135

Hi Gladys Virgin,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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