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Re: Unable to buy connects, Payment was declined

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Active Member
Ashish D Member Since: Nov 12, 2019
851 of 1,593
MY friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
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Active Member
Bijoy P Member Since: Feb 25, 2020
852 of 1,593

Dear Upwork Support, 

 

I was trying to buy a pack of 60 connects for $9 USD with a valid & active VISA debit card. But seems that the transaction failed and in the Billing & Payments section of my Upwork account it displays "Payment was declined" in Red against my card. 

 

Some directions from the authorised concern in this relate is being highly anticipated.  

 

Thanks in advance for the help!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
853 of 1,593

Hi Bijoy,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
854 of 1,593
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
Highlighted
Active Member
Mohsin S Member Since: Sep 13, 2019
855 of 1,593

Your payment could not be processed. Please choose an alternate payment method or retry again later.

why i am seeing this a already add my new card to my account and i want to buy some bids

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
856 of 1,593

Hi Mohsin,

 

Our Customer Support team will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
857 of 1,593
MY friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
858 of 1,593

Hi Arsalan,

 

One of our agents will reach out to you via ticket and assist you directly. Thank you!


-Joanne
Untitled
Highlighted
Active Member
Dharmendra K Member Since: Dec 3, 2019
859 of 1,593

 

HI,

Recently added credit and debit card both but when trying to add connects then its showing below error:

 
Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
Please suggest.
Thanks.
 
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
860 of 1,593
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
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