Cant Buy Connects - From India

[Samiullah S]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[Imamsab M]

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you.

[Ryan C]

Hello Imamsab,

I just checked your account and I saw that you don't have enough balance in your account to buy more connects. You will need to add a billing method in order to buy more connects if your balance is not enough. Thank you.

[Ajay G]

I did that but card is not getting charged. I called my bank and they say card is active

[Goran V]

Hi Ajay,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Aswini B]

Hello,
I am facing the same issue of unable to pay and buy connects. My credit card is active. Have tried more than 4 times but facing the same error message.
Please help.
Regards,
Aswini

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Aleksandar D]

Hi Aswini,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[Dhaval T]

Hello Aleksandar,

I have added billing method to my account. I want to purchase connects but payment is declined and asked to go for alternative methods. Could you please guide me on the same on purchasing connects? (I have tried multiple times)

It shows exact message as below,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

Regards,

Dhaval Thakkar 

[Bojan S]

Hi Dhaval,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us.