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Unable to add connects to due payment card issue

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Active Member
Ashish D Member Since: Nov 12, 2019
851 of 1,533
MY friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
852 of 1,533

Hi Arsalan,

 

One of our agents will reach out to you via ticket and assist you directly. Thank you!


-Joanne
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Active Member
Dharmendra K Member Since: Dec 3, 2019
853 of 1,533

 

HI,

Recently added credit and debit card both but when trying to add connects then its showing below error:

 
Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
Please suggest.
Thanks.
 
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
854 of 1,533
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
855 of 1,533

Hi Dharmendra,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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Highlighted
Active Member
Mudassar R Member Since: Feb 24, 2019
856 of 1,533

I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".

Can somebody help me please?, as I have an active as well as a lid payment method.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
857 of 1,533

Hi Mudassar,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
858 of 1,533
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.

Highlighted
Active Member
Ahmed W Member Since: Aug 20, 2017
859 of 1,533

I am unable to buy connect with my debit card billing method. I get following error Payment was declined.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
860 of 1,533

Hi Ahmed, 


I checked your billing method and it looks like your issuing bank declined this transaction. Kindly check this with your issuing bank for more information on why this transaction was declined. 

In the meantime, you can try adding a different billing method to be able to purchase Connects for your Upwork account. 


-Avery
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