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Payment method isn't proceeding

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Active Member
Dharmendra K Member Since: Dec 3, 2019
861 of 1,616

 

HI,

Recently added credit and debit card both but when trying to add connects then its showing below error:

 
Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
Please suggest.
Thanks.
 
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Active Member
Ashish D Member Since: Nov 12, 2019
862 of 1,616
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
863 of 1,616

Hi Dharmendra,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Active Member
Mudassar R Member Since: Feb 24, 2019
864 of 1,616

I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".

Can somebody help me please?, as I have an active as well as a lid payment method.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
865 of 1,616

Hi Mudassar,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
866 of 1,616
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.

Highlighted
Active Member
Ahmed W Member Since: Aug 20, 2017
867 of 1,616

I am unable to buy connect with my debit card billing method. I get following error Payment was declined.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
868 of 1,616

Hi Ahmed, 


I checked your billing method and it looks like your issuing bank declined this transaction. Kindly check this with your issuing bank for more information on why this transaction was declined. 

In the meantime, you can try adding a different billing method to be able to purchase Connects for your Upwork account. 


-Avery
Untitled
Highlighted
Active Member
Ashish D Member Since: Nov 12, 2019
869 of 1,616
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.

Highlighted
Active Member
Himanshu C Member Since: Feb 21, 2020
870 of 1,616
I am not able to buy connects with my mastercard. I contact bank tried everything but cannot solve this problem. Please assist! Please check the screenshot below.
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