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Re: Payment method isn't proceeding

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
861 of 1,579

Hi Dharmendra,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method for purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mudassar R Member Since: Feb 24, 2019
862 of 1,579

I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".

Can somebody help me please?, as I have an active as well as a lid payment method.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
863 of 1,579

Hi Mudassar,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
864 of 1,579
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.

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Active Member
Ahmed W Member Since: Aug 20, 2017
865 of 1,579

I am unable to buy connect with my debit card billing method. I get following error Payment was declined.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
866 of 1,579

Hi Ahmed, 


I checked your billing method and it looks like your issuing bank declined this transaction. Kindly check this with your issuing bank for more information on why this transaction was declined. 

In the meantime, you can try adding a different billing method to be able to purchase Connects for your Upwork account. 


-Avery
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Active Member
Ashish D Member Since: Nov 12, 2019
867 of 1,579
My friend,

Debit Card that you are using in “Billing&payments” may not be compatible
with international payment.

First make sure that the Debit Card you added to the “Billing&payments” is
suitable for international payments, as every debit card variant is not
compatible with international payments.

Even then, if you face the same problem, please contact the payment issuing
bank and inquire why the payment is being declined.

I hope, the issue will be resolved.

Highlighted
Active Member
Himanshu C Member Since: Feb 21, 2020
868 of 1,579
I am not able to buy connects with my mastercard. I contact bank tried everything but cannot solve this problem. Please assist! Please check the screenshot below.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
869 of 1,579

Hi Himanshu,

 

One of our Customer Support agents will reach out to you as soon as possible and assist you further. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
870 of 1,579

My friend, I am just a freelancer.

    Debit Card that you are using in “Billing&payments” may not be compatible with international payment. First make sure that the Debit Card you added to the “Billing&payments” is suitable for international payments, as some debit cards are not compatible with international payments. Even then, if you face the same problem, please contact the payment issuing bank and inquire why the payment is being declined.

  I hope, the issue will be resolved.

Please sort out the exact cause of the problem before proceeding further any more.

 

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