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Re: billin information

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
191 of 4,202

Hi Nellian,

 

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
187a018d
Active Member
Tamim ahmad S Member Since: Mar 24, 2020
192 of 4,202
Hi Goran i am also facing same issue can you help me to solve this
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
193 of 4,202

Hi Tameemahmad,

 

Yes, of course, one of our team members will reach out to you as soon as possible and assist you further. Thank you.

~ Goran
Upwork
robinson_tijo
Active Member
Tijo R Member Since: May 6, 2020
194 of 4,202

Hi, im also facing the same issue, cannot buy connects using my debit card, says choose alternate payment option or try again. I tried several times. Please kindly help resolve the issue.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
195 of 4,202

Hi Tijo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
themiyansl
Active Member
Themiya N Member Since: May 29, 2018
196 of 4,202

Hello,

Im also having the same issue. I have added a VISA, and tried purchsing more connects, but payment was declined. Could you please look into this.

 

Thank you!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
197 of 4,202

Hi Themiya,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.

 

Thank you!

~ Bojan
Upwork
geying71
Active Member
Ying G Member Since: Jul 7, 2020
198 of 4,202

Hi, I can't buy connects, I have tried many times, why?  I have no payment card, so I can only pay by paypal and my paypal account has been verified. Please help me solve the problem as soon as possible. Thank you very much!!

 

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
199 of 4,202

Hi Ying,

 

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

 

To check which payment source failed on your PayPal account, follow these steps:

-Log into your PayPal account and go to "Settings."

-Go to the "Payments" tab and click on "Manage automatic payments."

-Click on the billing agreement associated with "Upwork Escrow Inc."

-Scroll to the bottom of the page and check what funding source is your backup.

-Update the backup source to a valid payment method and re-attempt the payment.

 

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you. 

~ Joanne
Upwork
zafar_iqbal170
Active Member
Zafar I Member Since: Nov 24, 2019
200 of 4,202

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue. i want to buy the connects 

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