Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: billin information

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
201 of 4,288

Hi Ying,

 

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

 

To check which payment source failed on your PayPal account, follow these steps:

-Log into your PayPal account and go to "Settings."

-Go to the "Payments" tab and click on "Manage automatic payments."

-Click on the billing agreement associated with "Upwork Escrow Inc."

-Scroll to the bottom of the page and check what funding source is your backup.

-Update the backup source to a valid payment method and re-attempt the payment.

 

If the transaction fails again, the next step is to contact PayPal directly. Specifically, you will want to speak to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined. Thank you. 

~ Joanne
Upwork
zafar_iqbal170
Active Member
Zafar I Member Since: Nov 24, 2019
202 of 4,288

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue. i want to buy the connects 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
203 of 4,288

Thank you for reaching out to us, Adnan and Zafar.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns.

~ Bojan
Upwork
j_perez_valencia
Active Member
Julian Esteban P Member Since: Mar 23, 2020
204 of 4,288

I have some problems in buying connects. I connected my credit card as a billing method and my bank customer representative approved it. But it is saying declined yet. Let me know how I can fix this problem.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
205 of 4,288

Hi Julian,

 

Our team will reach out to you as well and assist you further with purchasing connects, thank you.

~ Goran
Upwork
elzbthsantos
Active Member
Elizabeth S Member Since: Dec 15, 2019
206 of 4,288
I tried several of my credit cards, none of them worked. I first tried the CC when I bought connects a month ago, but it was declined now.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
207 of 4,288

Hi Elizabeth,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
alimohmed478
Active Member
Ali M Member Since: Jun 15, 2020
208 of 4,288

hi my friend 

I want help in the same issue Capture.JPG 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
209 of 4,288

Hi Ali,

 

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.

 

Thank you!

~ Bojan
Upwork
awanibrahim
Active Member
Ibrahim A Member Since: Jun 22, 2020
210 of 4,288

HI i used visa debit card to purchase connects and facing the same issue.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS