Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Im unable to do any transaction from my debit card

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1401 of 4,310

Thank you for reaching out to us, June.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Upwork
nirali_thakkar
Active Member
Nirali T Member Since: Jun 19, 2018
1402 of 4,310

I am unable to buy connects using a debit or a credit card from India

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1403 of 4,310

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
Upwork
shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1404 of 4,310
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1405 of 4,310

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1406 of 4,310
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1407 of 4,310

Hi Shehzer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
Upwork
mazam502
Active Member
Muhammad A Member Since: Sep 6, 2019
1408 of 4,310

I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1409 of 4,310

Hi Muhammad,

 

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
unreachmon24
Active Member
Raymund M Member Since: Mar 21, 2020
1410 of 4,310

How to buy connects?I tried to used my Debit card but error encountered, display was conntact my Bank?

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS