Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Im unable to do any transaction from my debit card

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1401 of 4,274

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
Upwork
shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1402 of 4,274
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1403 of 4,274

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
shehzerkhan
Active Member
Shehzer K Member Since: May 20, 2019
1404 of 4,274
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1405 of 4,274

Hi Shehzer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
Upwork
mazam502
Active Member
Muhammad A Member Since: Sep 6, 2019
1406 of 4,274

I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1407 of 4,274

Hi Muhammad,

 

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
unreachmon24
Active Member
Raymund M Member Since: Mar 21, 2020
1408 of 4,274

How to buy connects?I tried to used my Debit card but error encountered, display was conntact my Bank?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1409 of 4,274

Hi Raymund,

 

One of our Customer Support agents will reach out to you as well and assist you further. Thank you.

~ Goran
Upwork
bhumik147
Active Member
Bhumik K Member Since: Nov 3, 2017
1410 of 4,274

Hello,

 

I want to buy connects but i am not able to pay for it either via a verified paypal account or a debit card. Please help

 

Regards,

Bhumik Kewlani

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS