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Re: Problem in buying connects

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Active Member
June M Member Since: Mar 20, 2020
1311 of 2,757

Hello!

 

I have tried for several days now to upgrade my membership to Freelance Plus. I have deleted and added various methods of payment and none work (all have funds available so I don't know why they are being declined). I am almost out of connects and want to do this today to keep sending proposals. I also have a message that my financial transactions were limited. I used to have a Plus membership with the bank account on my acocunt so not sure why I am unable to do this now. 

 

Please help! Thanks so much. Smiley Happy

 

June

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1312 of 2,757

Thank you for reaching out to us, June.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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Active Member
Nirali T Member Since: Jun 19, 2018
1313 of 2,757

I am unable to buy connects using a debit or a credit card from India

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1314 of 2,757

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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Active Member
Shehzer K Member Since: May 20, 2019
1315 of 2,757
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1316 of 2,757

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Shehzer K Member Since: May 20, 2019
1317 of 2,757
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1318 of 2,757

Hi Shehzer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Active Member
Muhammad A Member Since: Sep 6, 2019
1319 of 2,757

I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1320 of 2,757

Hi Muhammad,

 

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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