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Re: Im unable to do any transaction from my debit card

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1331 of 3,041

Hi Ashok,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
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Sandeep G Member Since: Mar 20, 2020
1332 of 3,041

I want to purchase plus plan with my global master debit card but it always shows error (we can't complete your request now).

please check the screenshot which I attached.

Can anyone please help to let me know the solution to this issue?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1333 of 3,041

Hi Sandeep,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

 

Thank you.


~ Bojan
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June M Member Since: Mar 20, 2020
1334 of 3,041

Hello!

 

I have tried for several days now to upgrade my membership to Freelance Plus. I have deleted and added various methods of payment and none work (all have funds available so I don't know why they are being declined). I am almost out of connects and want to do this today to keep sending proposals. I also have a message that my financial transactions were limited. I used to have a Plus membership with the bank account on my acocunt so not sure why I am unable to do this now. 

 

Please help! Thanks so much. Smiley Happy

 

June

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1335 of 3,041

Thank you for reaching out to us, June.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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Nirali T Member Since: Jun 19, 2018
1336 of 3,041

I am unable to buy connects using a debit or a credit card from India

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1337 of 3,041

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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Shehzer K Member Since: May 20, 2019
1338 of 3,041
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1339 of 3,041

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Shehzer K Member Since: May 20, 2019
1340 of 3,041
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
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