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Re: Im unable to do any transaction from my debit card

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1331 of 2,991

Thank you for reaching out to us, June.

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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Nirali T Member Since: Jun 19, 2018
1332 of 2,991

I am unable to buy connects using a debit or a credit card from India

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1333 of 2,991

Hi Nirali,

 

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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Shehzer K Member Since: May 20, 2019
1334 of 2,991
I live in Pakistan and I own a debit card of Allied bank. I want to buy connects and change my membership plan but the payment is declined everytime i try to make a transaction. Please help me with this as i have used up all of the previous connects and now I have 0 connects
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1335 of 2,991

Hi Shehzer,

 

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Shehzer K Member Since: May 20, 2019
1336 of 2,991
Hey,
Currently I only have one debit card and one of my friends is using the
same card and it is working. I want to know what should I do

Regards
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1337 of 2,991

Hi Shehzer,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Muhammad A Member Since: Sep 6, 2019
1338 of 2,991

I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1339 of 2,991

Hi Muhammad,

 

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Raymund M Member Since: Mar 21, 2020
1340 of 2,991

How to buy connects?I tried to used my Debit card but error encountered, display was conntact my Bank?

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