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I can't upgrade my membership.

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Active Member
Tamim ahmad S Member Since: Mar 24, 2020
1331 of 2,842

hi , i am from pakistan and want to buy connects with local bank but getting error while processing with debit /credit

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1332 of 2,842

Hi Tameemahmad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Abhijit M Member Since: Oct 11, 2017
1333 of 2,842
Hello when i am tapping the buy connect option then bank page open and after entering the otp again it let me the same buy connect page .No money deducted and also co connect added.I done 2 time transaction with otp same probly
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1334 of 2,842

Hi Abhijit, 

Could you please confirm if the issue persists after clearing your cookies or using a different browser?


-Avery
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Active Member
Abhijit M Member Since: Oct 11, 2017
1335 of 2,842
Already tried but still facing same problem and showing
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1336 of 2,842

Hi Abhijit,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Asad U Member Since: Mar 25, 2020
1337 of 2,842

I just added my visa account in my upwork account and after that i tried to upgrade my membership i got this error.
Your payment could not be processed. Please choose an alternate payment method or retry again later.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1338 of 2,842

Hi Asad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Asad U Member Since: Mar 25, 2020
1339 of 2,842

my card was added in billing method with no problem but i can't upgeade my account

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Active Member
Inam U Member Since: Apr 27, 2019
1340 of 2,842

i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card 

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